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Right of withdrawal

We grant a right of withdrawal on purchased products. The withdrawal must be communicated in writing (letter or email) within 14 days of receipt of the merchandise in question. For confirmation of withdrawal, the delivery date of the same shall be decisive. The withdrawal should be addressed/sent to:

Caffè Chicco d’Oro
di Er. Rino Valsangiacomo SA
Via Motta 2, 6828 Balerna

or to:

The merchandise, in case of withdrawal, should also be sent to us in the original packaging. The return costs of the merchandise shall be paid by the client. The purchase price will be reimbursed upon arrival of the merchandise. We reserve the right to make any deductions to the purchase price for any damage or excessive use of the returned merchandise.